Shipping policy

Effective Date: 15 July 2026

At Decor Palace, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with Decor Palace, you acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Coverage

Decor Palace currently ships across India.

At this time, we do not offer international shipping unless specifically announced on our website.

2. Order Processing

All orders are subject to payment verification and product availability.

Our standard order processing time is:

1–3 Business Days

Business days exclude Sundays and public holidays.

Personalized, customized, or made-to-order products may require additional production time depending on the complexity of the customization. Customers will be informed if any significant delay is expected.

3. Delivery Timeline

Once dispatched, orders are generally delivered within:

3–7 Business Days

Delivery timelines are estimates only and may vary depending on:

  • Delivery location
  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • High order volumes
  • Remote or inaccessible service areas

Decor Palace does not guarantee delivery on a specific date unless expressly agreed in writing.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before payment.

Decor Palace may offer free shipping on selected products, promotional offers, or orders meeting specified conditions.

Shipping charges are non-refundable except where required by applicable law or where the error is solely attributable to Decor Palace.

5. Order Tracking

Once your order has been dispatched, you will receive shipment details through your registered email address, SMS, WhatsApp, or other available communication channels, where applicable.

Tracking information may take up to 24 hours after dispatch to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient's full name
  • House/Flat number
  • Street and locality
  • Landmark (if applicable)
  • City
  • State
  • PIN Code
  • Mobile number

Decor Palace shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment to us.

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery
  • Failure to respond to courier communications

the order may be returned to Decor Palace.

Re-shipping such orders may require payment of additional shipping charges.

8. Cash on Delivery (COD)

Decor Palace accepts Cash on Delivery (COD) only for eligible non-personalized products and selected serviceable locations.

COD is not available for:

  • Personalized products
  • Customized products
  • Made-to-order items

Decor Palace reserves the right to restrict or withdraw COD eligibility for any order at its sole discretion.

9. Personalized & Customized Orders

Customized and personalized products are manufactured according to customer-approved specifications.

As a result:

  • Production begins only after design approval (where applicable).
  • Additional manufacturing time may be required.
  • Delivery estimates may vary depending on the customization process.

Customers are responsible for reviewing and approving all personalization details before production begins.

10. Delayed Deliveries

Although we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Courier delays
  • High seasonal demand
  • Technical failures

Decor Palace shall not be liable for delays caused by third-party logistics providers or events beyond our control.

11. Damaged Shipments

If your order is received damaged during transit, you must report the issue within 48 hours of delivery through our website.

To process your claim, you must provide:

  • A continuous, unedited unboxing video beginning before opening the outer package
  • The sealed package
  • Shipping label clearly visible
  • Complete opening process
  • Internal packaging
  • Damaged product
  • Additional photographs if requested by our support team

Failure to provide the required evidence may result in rejection of the claim.

Approved claims will be handled in accordance with our Return & Refund Policy.

12. Lost Shipments

If your shipment appears to be lost in transit, please contact our customer support team.

Decor Palace will coordinate with the shipping partner to investigate the shipment.

If the shipment is confirmed lost by the courier partner, Decor Palace will, at its sole discretion:

  • Dispatch a replacement product (subject to availability), or
  • Process a refund where replacement is not reasonably possible.

13. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the delivery address provided during checkout.

Customers are advised to inspect their package immediately upon receipt.

14. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Product dimensions
  • Weight
  • Delivery location
  • Courier service availability
  • Applicable legal or regulatory requirements

Decor Palace reserves the right to cancel orders that cannot be serviced due to logistical limitations. In such cases, any eligible payment received will be refunded.

15. Changes to This Shipping Policy

Decor Palace reserves the right to amend or update this Shipping Policy at any time without prior notice.

The revised policy shall become effective immediately upon publication on our website.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Decor Palace

Email: info@decorpalace.in

Customer Support:

  • +91 9953373556

Address:

219, Kotla Village
Mayur Vihar Phase 1
Delhi, India