Refund policy

At Decor Palace, customer satisfaction is important to us. As many of our products are handcrafted and personalized, our Return & Refund Policy is designed to ensure fairness while protecting against misuse. Please read this policy carefully before placing your order.

1. Applicability

This Return & Refund Policy applies to all purchases made through the Decor Palace website.

By placing an order with Decor Palace, you acknowledge and agree to the terms of this policy.

2. Return Eligibility

Standard (Non-Personalized) products may be eligible for return if all of the following conditions are met:

  • The return request is submitted within 7 calendar days from the date of delivery.
  • The product is unused, uninstalled, and in its original condition.
  • The product is returned with all original packaging, accessories, labels, manuals, and invoices (where applicable).
  • The product shows no signs of wear, misuse, damage, alteration, or modification after delivery.

Decor Palace reserves the right to inspect the returned product before approving a refund or replacement.

3. Non-Returnable Items

The following products are not eligible for return or refund, except where they are damaged during transit or have a verified manufacturing defect:

  • Personalized products
  • Customized products
  • Made-to-order products
  • Products manufactured according to customer specifications
  • Products with customer-approved names, text, photographs, logos, artwork, or designs
  • Clearance or sale items (unless received damaged or defective)

Since these products are created specifically for individual customers, they cannot be resold.

4. Order Cancellation

Standard Products

Orders for standard products may be cancelled within 12 hours of placing the order, provided processing, manufacturing, or dispatch has not begun.

Customized & Personalized Products

Once the customer has approved the design, artwork, spelling, layout, or customization details and production has commenced:

  • Orders cannot be cancelled.
  • No refund will be issued.
  • No modifications may be accepted unless approved by Decor Palace.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged during transit, contains a manufacturing defect, or you receive the wrong item, you must notify Decor Palace within 48 hours of delivery by submitting a claim through our website.

To process your claim, you must provide:

  • A continuous, unedited unboxing video starting before opening the outer package.
  • The sealed package.
  • Shipping label clearly visible.
  • Complete opening process.
  • Internal packaging.
  • The damaged, defective, or incorrect product.
  • Clear photographs of the affected product (if requested).

Failure to provide the required evidence may result in rejection of the claim.

Decor Palace reserves the right to request additional information or inspect the product before approving any claim.

6. Claims Review

Once your claim is received:

  • Our support team will review the submitted evidence.
  • Verification generally takes 2–5 business days.
  • Additional information may be requested if required.

If the claim is approved, Decor Palace may, at its sole discretion:

  • Replace the product.
  • Repair the product (where applicable).
  • Issue store credit.
  • Process a refund if replacement or repair is not reasonably possible.

7. Refunds

Approved refunds will be processed using the original payment method used at the time of purchase.

  • Refunds are generally processed within 5–7 working days after approval.
  • The actual credit timeline depends on your bank, card issuer, UPI provider, or payment gateway.

8. Return Shipping

Where a return is approved for reasons other than our error, the customer may be responsible for return shipping costs.

If the return is due to:

  • Wrong product shipped
  • Manufacturing defect
  • Verified transit damage

Decor Palace will bear the applicable return or replacement shipping costs.

9. Situations Where Returns or Refunds Will Not Be Accepted

Returns or refunds will not be accepted if:

  • The return request is submitted after the applicable return period.
  • The product has been used, installed, washed, damaged, altered, or modified after delivery.
  • Personalized or customized products do not have a verified manufacturing defect or transit damage.
  • Damage is caused by improper handling, installation, storage, misuse, accidents, negligence, or normal wear and tear.
  • Minor variations in wood grain, texture, finish, engraving depth, color, or dimensions occur naturally in handcrafted products.
  • Customer-approved spelling mistakes, design errors, incorrect names, or incorrect customization details are present.
  • The required continuous, unedited unboxing video is not provided for transit damage claims.

10. Natural Material Disclaimer

Many Decor Palace products are handcrafted using natural materials such as wood.

As a result, minor variations in:

  • Grain patterns
  • Texture
  • Shade
  • Finish
  • Knots
  • Engraving depth

are natural characteristics and are not considered manufacturing defects.

11. Right to Refuse Returns

Decor Palace reserves the right to refuse any return, replacement, or refund request if:

  • The product fails our inspection.
  • Fraudulent activity is suspected.
  • The claim does not comply with this policy.
  • Required supporting evidence is missing.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit a return request, please contact us:

Decor Palace

Email: info@decorpalace.in

Customer Support:

  • +91 9953373556

Address:

219, Kotla Village
Mayur Vihar Phase 1
Near Ganesh Stores & Adarsh Gali
Delhi, India