Privacy policy

Effective Date: 15 July 2026

At Decor Palace ("Decor Palace", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • PIN Code
  • Company Name (if applicable)

Order Information

  • Products purchased
  • Order history
  • Personalization details
  • Uploaded photographs, artwork, logos, names, text, or other customization information

Payment Information

Payments are processed securely through trusted third-party payment gateways.

Decor Palace does not store your:

  • Debit card details
  • Credit card details
  • CVV
  • UPI PIN
  • Net Banking passwords

Only limited transaction-related information, such as payment status or transaction reference, may be received from the payment provider.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Personalize customized products
  • Verify payments
  • Deliver products
  • Provide customer support
  • Respond to inquiries
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Prevent fraud and unauthorized transactions
  • Maintain website security
  • Comply with legal obligations
  • Improve user experience

Where permitted by law and subject to your preferences, we may also send promotional offers, product launches, newsletters, and marketing communications.

3. Personalized Product Information

If you order personalized or customized products, you may provide:

  • Names
  • Initials
  • Photographs
  • Logos
  • Artwork
  • Design files
  • Messages
  • Other customization details

These materials are used solely for producing your customized order and providing customer support.

You confirm that you have the necessary rights or permissions to use any content submitted to Decor Palace.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Enhance browsing experience
  • Analyze website traffic
  • Measure marketing performance
  • Improve security

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

5. Sharing of Information

Decor Palace does not sell or rent your personal information.

We may share your information only with trusted third parties where necessary to provide our services, including:

  • Payment gateway providers
  • Courier and logistics partners
  • IT service providers
  • Website hosting providers
  • Customer support platforms
  • Marketing service providers (where applicable)
  • Government authorities or regulatory bodies where required by law

These third parties are permitted to use your information only for the specific services they provide to Decor Palace.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Loss
  • Misuse
  • Destruction

Although we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, absolute security cannot be guaranteed.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Maintain business records
  • Resolve disputes
  • Comply with applicable legal, tax, accounting, and regulatory requirements

After this period, information may be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permissible
  • Update your contact details
  • Withdraw consent for marketing communications
  • Request information regarding how your data is processed

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Decor Palace is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

11. Marketing Communications

If you choose to subscribe, we may send:

  • Promotional emails
  • Product announcements
  • Offers and discounts
  • Newsletter updates

You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.

Order confirmations, invoices, payment notifications, and shipping updates are considered service communications and may continue even if you opt out of marketing messages.

12. Legal Compliance

We may disclose personal information where required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Protect our legal rights
  • Prevent fraud
  • Enforce our Terms & Conditions
  • Protect the safety of customers, employees, or the public

13. Changes to This Privacy Policy

Decor Palace reserves the right to modify or update this Privacy Policy at any time without prior notice.

The revised version becomes effective immediately upon publication on our website.

Continued use of our website after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Decor Palace

Email: info@decorpalace.in

Customer Support:

  • +91 9953373556

Address:

219, Kotla Village
Mayur Vihar Phase 1
Delhi, India